Terms & Conditions of Vietnam Reliable Travel

 Vietnam Awesome Travel, we are online for guest's convenience & local tour operator with competitive prices, Let chat with us to enjoy vietnam tours
You should use a credit card or Paypal account to guarantee a reservation. Total value of your reservation will be charged on your credit card or Paypal account when we re-confirm your booking by email .Receipt of this amount will be sent after we have received bank's notice, normally 2-3 working days later ( Paypal normally takes only in a minute )
Amendments to your reservation must be notified to and agreed by us

Cancellation & Cancellation Fee

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

If notification of cancellation is received >14 working days or more prior to arrival: No cancellation charge but US$ 10. 00 plus a credit card processing fee will be applied. If notification of cancellation is received between 7-14 working days (not including Sat, Sun & Public Holidays) or more prior to check-in date :
- Cancellation charge of 10% rate plus a credit card processing fee will be applied.

If notification of cancellation is received less than 2-6 working days (not including Sat, Sun & Public Holidays) prior to check-in date:

- Cancellation charge of 40% rate plus Bank Fee will be applied.
If notification of cancellation is received less than 2 working days (not including Sat, Sun & Public Holidays) prior to check-in date:

- Cancellation charge of 100% rate. ( full length stay will be charged)
If cancellation is failed to make, full charge of your booking is applied.

Children Policy : Children under 12 years are generally granted a reduction of 30% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.

Deposit & Payment : A deposit of 30% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .
The remaining balance of the tour price (70%) is due upon arrival in Vietnam, payable at our offices in Vietnam . Cash is preferred to reduce any processing fees that may affect your cost.
Cancellation & Cancellation Fee

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

More than thirty (30) days prior to departure:

- The total deposit paid to us (20% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
Less than Thirty (30) days prior to departure:

- Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
 -Unused Services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Refunds
Vietnam Awesome Travel, you do not have to pay for anything you do not get as we have commited with you while making your reservation. Morever, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:

- Air - conditioner does not work at all
- Poor, rude or unrespective tour guides and drivers
For other cases, please send an email to our manager or visit our office to discuss. We are happy to listen and do all our best to give you the fairest thing possible.